Pest Management Professional, August 2011
ADVERTORIAL Service and Support Seal the Deal Oliver Exterminating Corp is the parent company of Oliver Exterminating Guarantee Floridian and Arizona Exterminating which run independently in some ways and together in others Add in the fact that some of the companys 17 offices are in Puerto Rico and the Dominican Republic and its easy to see why President Bert Putterman sought out a software partner that could give him data reports and technical support easily and efficiently Putterman says he found that partner in Service Pro net The software system we had been using was good but it outlived its usefulness It was based on the Unix platform which did not allow the flexibility to utilize the database for other uses like marketing and analytics he says I wanted to be able to look at all my operations in real time at the same time and when it came down to it only a couple systems on the market allowed that flexibility We value tested against the competitors and felt that Service Pro nets ServSuite system was the better value for the money spent he adds Service Pro net rolled out the ServSuite system in Arizona Exterminatings offices throughout Arizona then quickly followed with Guarantee Floridians offices throughout South Florida and then Oliver Exterminatings offices throughout Puerto Rico as well as in Santo Domingo Dominican Republic We had the advantage with three separate databases to learn from each successive rollout Putterman points out The fact that Service Pro net offers Spanish speaking trainers and that the ServSuite system itself translates easily into Spanish has been a huge benefit to all three businesses Putterman says In addition Service Pro nets quick response to any questions and concerns from employees has gone a long way in cementing the relationship between vendor and client I also appreciate the flat fee we pay for support he says We have 17 offices essentially in three parts of the hemisphere all with unique challenges and situations This arrangement with Service Pro net works particularly well for us The capability to use ServSuite on a handheld device is yet another benefit Putterman notes because several of his offices rely on handhelds to conduct business in the field To make a purchasing decision he concludes what we wanted in our software provider was a flexible database with comprehensive reporting and quick access to support at a reasonable cost In all three areas Service Pro net has served us well At a Glance Oliver Exterminating Corp Comprising Oliver Exterminating Guarantee Floridian and Arizona Exterminating Headquarters Miami Fla Founded 1982 No of Employees 320 Commercial Residential mix 35 65 Service Pro net Partner since 2008
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