Pest Management Professional, January 2014
excerpt The Bed Bug Combat Manual Break away from apartment woes T heres no doubt many of you are doing bed bug work contracted between your company and a property management company While its the landlord who pays the bill its the apartment resident whos the bed bug victim If we know the biology and behavior of bed bugs and observe the logistics at the account setting this is readily apparent to us Such an arrangement immediately Paul J Bello Contributor places the interests of the parties concerned at odds with each other The resident the one being bitten by the bed bugs wants you to do whatever it takes to immediately eliminate the bed bug problem But its the landlord the one whos paying your bill who might adopt an attitude thats a tad less than do whatever it takes to keep service costs to a minimum At times such circumstances might leave you between the proverbial rock and a hard place Do the right thing How do you protect yourself and your company in such situations We know the difference between right and wrong and its important to be mindful of that If youre doing work for a company thats willing to paint over bed bugs on the walls during an apartment renovation and employ stonewall techniques for bed bug infestations to its residents neither of which are not unheard of situations unfortunately perhaps you need to part ways with your customer Dont be foolish enough to become an unwitting accomplice to poor customer service practices Do what you need to do to protect your companys interests This might be accomplished by providing proper services and documentation The old adage of take care of the customer and everything else will take care of itself still rings true PMP Paul J Bello is a PMP contributor and author of The Bed Bug Combat Manual You can contact Bello at paulbello@ att net or 770 500 0460 Multifamily accounts present many complexities that are beyond pest control If a landlord is willing to simply paint over bed bugs and cockroaches during an apartment renovation for example maybe youre working for the wrong customer 46 January 2014 Pest Management Professional www mypmp net
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