Pest Management Professional, January 2019
PHOTO ISTOCK COM FSTOP123 ADVERTORIAL WORD FROM OUR SPONSOR Guide your customers with professionalism BY DR JANIS REED BCE Control Solutions Inc T ermites are scary to property owners They are invisible They are silent and misunderstood Many owners imagine their home is about to fall down around them when they find out they have a termite infestation This is when our relationships our professionalism and our knowledge can calm these fears and ease their minds I recently had the opportunity to attend a leadership engagement seminar While this may sound about as exciting as watching grass grow the speaker was enthusiastic energetic and had several fantastic tips for engaging employees and building a better more engaged workforce The entire topic got me thinking about what we do in our jobs and in our businesses What exactly are we doing every day I think most of us would say DR REED is Technical Services Manager Product managing pests Killing bugs Development Team for Stopping rodents Solving Control Solutions Inc problems We think of hard work sweat dirt windshield time cell phones ringing expectations and consequences However this speaker got me thinking about it from a different more big picture perspective In reality we are doing much more than managing pests We are protecting homes businesses and investments In truth we are protecting health reputations and property At the end of the day we are easing fears None of these things are directly related to managing the pests They are directly related to our relationships with our clients however When providing termite management how do you handle complex situations How do you handle difficult clients I think taking some time to remember that today the day you tell a client they have a structure infested with termites is a very difficult day for them They are facing a problem they have most likely never faced before and they are scared and unsure As leaders in our industry and as professionals we need to remember to be patient and compassionate even with the most difficult clients An everyday occurrence for us finding active termites can be quite literally your clients nightmare Take a few minutes to understand your client and their perspective Your clients will notice This simple reframing of a conversation can mean the difference between a great interaction and a frustrating one Our team at Control Solutions Inc strives every day to understand our clients pest management professionals We work to provide our industry with tools you need and can use We want to help make your business better and more profitable We want to increase your customers satisfaction by providing effective economical solutions to their pest problems CSI is working to not just provide great products but innovation you can apply mypmp net Pest Management Professional January 2019 TM3
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