Pest Management Professional, July 2015

Effi ciency and Savings ServSuite Mobile allows companies to grow their businesses more easily W hether youre a pest management professional PMP on the West Coast East Coast or somewhere in between ServSuite erases doubts from the most ardent skeptics of technology More importantly it allows companies to run more effi ciently From 2008 through 2013 Kurt Trombetti president and owner of Las Vegas based Enviro Safe Pest Control which he started in 1996 resisted using mobile technology because of the headaches reported to him by other PMPs However he acknowledges much of that negative feedback was from PMPs who didnt know how to use the technology properly When Trombetti attended Service Pro University in 2013 he went in with two fears Customers wouldnt like change and employees would have a diffi cult time transitioning to mobile technology At the event however both fears were allayed by the owners of fi ve companies four of which were about the same size as Enviro Safe that were using ServSuite Trombetti returned to the offi ce and gave his lead technician a tablet to test After one week the tech said to him You cant take this back Within a month all of Trombettis techs were using the Android tablets But Trombettis epiphany might not have ever happened if it wasnt for an advisor who talked him and his wife out of selling the company after evaluating it saying it would be worth a lot more in the future if they were willing to make a few adjustments In 2008 the year Trombetti jumped on board with Service Pro the company was worth 200000 Now its worth more than 1 million In 2008 Trombetti had three employees now he has 10 And thanks to ServSuite he can track data and metrics at the click of a button Online 24 7 Keith Ruebling president of Larue Pest Management in Lehigh Acres Fla has been using ServSuite longer than Trombetti since 2006 Larue a family owned and operated company has been around for 35 years The 25 million company employs 23 people and its business is spilt 90 percent residential and 10 percent commercial We went straight to the Web version we werent on the PC version says Ruebling who is also president of the Florida Pest Management Association FPMA We were one of fi rst customers to use the Web version Previously Larue was operating a server based system so if the company lost power it was negatively aff ected and employees couldnt access the company database Now Ruebling doesnt have to worry about those types of problems because ServSuite is a webbased system with Wi Fi connection We can instantly obtain company information anywhere he says Customer privacy Sage Garvey director of technical operations at Burns Pest Elimination in Phoenix has been working with Service Pro for 10 years and recently completed a three year phase in of ServSuite with mobile devices which are being used on all of its 125 routes throughout Arizona Garvey likes the security ServSuite provides because for a company of Burns size ranked 15th largest in the country it prevents employees from printing out and taking customer information if they want to leave and start their own company Those customers are worth a lot of money Garvey says Additionally customers dont have to worry about technicians leaving paperwork with their information on their front door Burns customers also like the fact they get billed immediately when the job is done They know this when they receive an email which includes the details of the job In November 2014 Burns became 100 percent paperless I dont think a tech ever wants to write another ticket Garvey says adding that the company processes about 600 service tickets a day Real time data ServSuite provides Ruebling with real time data such as technicians clocking on and off the job and baitstation scans All techs have tablets and are using the ServSuite Mobile app on their mobile phones Additionally Larue is testing a Bluetooth scanner ADVERTORIAL Garvey