Pest Management Professional, June 2016
Photos steven Gandy Wendy Levy CLeveLand dixon istoCk Com A DAY IN THE LIFE By diane sofranec Managing Editor Cleveland dixon Jr Owner HOliday TermiTe PesT COnTrOl sPringfield Va Editors Note Dixon has outsourced his office staff which gives him more time to meet one on one throughout the day with his clients and technicians 6 00 a m Review the routes calendar and task list for the day 7 00 a m Flash meeting no longer than 15 minutes with my technicians 9 00 a m Create office computer login and install all desktop shortcuts and iPad apps for operations manager 10 30 a m Review completed tasks and create staff to dos in Glip a team task management app 6 00 a m 7 00 a m 8 00 a m 9 00 a m 10 00 a m 11 00 a m 6 30 a m Stop at Dunkin Donuts to pick up breakfast for the technicians 10 15 a m Purchase flight for the National Pest Management Associations P3 Summit in Miami 8 15 a m Respond to emails and look for opportunities to offer excellent service or make a positive mark on somebodys day to further the companys reputation for helping customers 11 15 a m Conduct a surprise on site quality control inspection on a technician 12 00 p m Meet a friend for lunch in Reston Va 1 45 p m Take a call from a client who has a question about a termite proposal 6 30 p m Before the end of the workday check the schedule again looking two weeks out to make sure nothing needs to be addressed now 12 00 p m 1 00 p m 2 00 p m 3 00 p m 4 00 p m 5 00 p m 6 00 p m 1 00 p m Meet a client at her home in Herndon Va to answer questions about a proposal presented by one of my technicians 2 30 p m Take a call from a technician who is calling from a potential clients home and decide to meet him on location at 4 p m 4 00 p m Meet technician at a home in Aldie Va to assist with helping a client with a large home and multiple pest issues 5 30 p m Get a quality control update from ProComm my call center scheduling service about maximizing tomorrows schedule 7 30 a m Meet with the newly hired operations manager Scott Hohein 108 June 2016 Pest management Professional mypmp net
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