Pest Management Professional, May 2018

5 questions By Heather Gooch Editor 1 In addition to Wil Kil and Holders Copesan served as a federation for national accounts for dozens of pest management firms across the country How does this transaction change business as usual for Copesan Naumann We are still established so that our local service providers will continue to service commercial clients on behalf of Copesan For example there will be no change to Sprague Pest Solutions McCloud Services and the other nearly 80 independent Copesan Partners across North America What is different is that weve gone from 19 shareholders to one ServiceMaster Terminix Ive gone from seven bosses the Copesan board of directors to one boss Kelly Kambs Deni will also manage all of Terminixs national accounts It will still be separate names and business as usual Well continue to keep our Terminix Commercial clients and Copesan customers 2 Will Holders and Wil Kil become Terminix branches Naumann laughing No Theyll continue as Copesan and be stuck with me Kambs We will keep these two brands and their leadership the same 3 Will the annual Copesan Conference continue to take place Naumann The 2019 meeting is still set for Feb 19 22 in St Petes Beach Fla It is just as critical as before for us to share best practices and network Well continue to invite suppliers and service providers as well as key leadership from Terminix Its an opportunity for the whole family to get to know one another 4 Will software systems or any other business infrastructure change Naumann The Copesan network will continue using PestPac WorkWave which has been our preferred software provider for more than 10 years A couple service providers have proprietary systems that integrate with Copesans RapidTrax and theyll keep their systems From a day to day operations standpoint Copesan will continue to operate from its Menomonee Falls Wis headquarters Terminix purchased our headquarters and the Chippewa Falls service center and took over the leases of the operating company branches Editors Note Terminix is based in Memphis Tenn Wil Kil is based in Menomonee Falls and Holders is based in Houston Texas Everything will continue to be the same including our commitment to providing local expertise Kambs Copesan in general has an incredible infrastructure to accelerate growth in the commercial business overall not just national accounts We plan to take some of the best practices that Deni and her team have put into place and apply them to Terminix accounts For example theres a very effective process Copesan uses to really serve the customer a 360 approach in escalating issues and how such issues should be handled They have a number of touchpoints in place that the Terminix team can duplicate 5 Final thoughts from each of you Kambs This transaction is a commitment to the commercial market Its going to make Terminix stronger It also increases the depth of Copesan and gives us the opportunity to look at different verticals in the future Were all very excited about it at Terminix Naumann Ditto Its very exciting to move forward with Terminix Their brand awareness and resources combined with Copesan were going to be a formidable competitor in the industry for a long time PMP You can reach GOOCH at hgooch@ northcoastmedia net or 330 321 9754 96 May 2018 Pest Management Professional mypmp net PHOTO ServicemaSTer questions with Deni naumann and Kelly Kambs 5 On March 30 through its parent company ServiceMaster Terminix acquired Copesan Services Inc for a preliminary purchase price according to ServiceMasters investor report of 150 million 100 million due at closing and 50 million due on the third anniversary of the closing Copesans 270 employees will continue to operate under its three brands Copesan National Accounts Wil Kil Pest Control and Holders Pest Solutions Our question and answer session this month features Deni naumann president of Copesan Services since 2006 and Kelly Kambs who was named president of Terminix Commercial in February naumann left and Kambs