Pest Management Professional, November 2015
The Right Choice Industry leaders choose to work with Service Pro because of ServSuite softwares capabilities and its customer service I ndustry leaders specifi cally presidents of the National Pest Management Association NPMA make important decisions all the time One of those many decisions which has proven to be worthwhile and fruitful is choosing to use ServSuite software from Service Pro to help operate their businesses as effi ciently and eff ectively as possible Theyre reaping the benefi ts of the softwares rewards Johnson Pest Control which Ray Johnson started in Sevierville Tenn in 1984 used another software for 19 years before switching to ServSuite 10 years ago The company needed to make the switch because the old software was antiquated and customer service lacked says Johnson past president of the NPMA 2011 12 and Tennessee Pest Management Association He evaluated his options researched ServSuite and talked to people who used it Service Pro is very attentive to customer service which means a lot to me he says To Johnson the three most important aspects about ServSuite and Service Pro are 1 Customer service teams We have a designated support team that reduces our wait times and addresses issues promptly Weve received immediate assistance when weve needed it 2 Mobility The company has implemented the softwares mobile app allowing all of Johnsons technicians to use iPads in the fi eld Its really streamlined and shrunk the amount of paperwork Theres no retyping or rewriting 3 Digitized fi les The company has taken advantage of the print to mail function You click a button and send the bill right to the customer We dont have to buy stamps and envelopes or go to the post offi ce Its cut the amount of time we took to send statements in half Theyre good people Johnson adds about Service Pro Its a family operation that cares about its customers Were not just a number Johnson ADVERTORIAL
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