Pest Management Professional, October 2016
PMP Growth Leaders turning commercial prospects into clients Isotech Pest Management places a premium on being the best at what it does which leads to interested prospects and satisfied clients By Jerry Mix Editor at Large W e are never going to be a billion dollar company but we are going to continue to be a very specialized high end commercial pest management company President Mike Masterson says of his Irwindale Calif based company Isotech Pest Management Isotech is not for everybody but it is for the employees who want to be the best at what they are doing This rapidly growing commercial pest management company which is adding about 1 million a year in revenue is almost entirely devoted to commercial accounts Masterson says his few residential accounts probably dont even register when it comes to revenue One thing is for sure Masterson has his own ideas when it comes to running this 12 year old company First comes building the service team he explains The most important thing is making sure that the people who will actually be doing the work are going to do exactly what you say they will do because if you are selling something that cant be provided not only do you lose that customer but you lose all of his or her friends The infrastructure of the service company has to be there first he adds so you can demonstrate to your client why you are the best Isotech Pest Management Headquarters Irwindale Calif 2015 revenue 126 million Projected 2016 revenue 135 million Projected 2016 Increase 9 percent toP 3 BusIness tIPs 1Hire the right person and that means hiring a person who wants a career 2Make sure you have the infrastructure training education etc to support the employees who are going to be working for you 3Let your employees preach the story of your companys success to your clients When the employees believe it everybody will believe it and prospective clients will buy When clients see happy employees they know its a great company there is Masterson says that is how a commercial company often varies from a strictly residential company For example if youre servicing an account that adheres to the American Institute of Baking AIB grading system for food manufacturing facilities and the technician isnt properly trained it could end up costing the manufacturer maybe thousands or even millions of dollars if they fail an audit And thats the hard thing with commercial pest management Masterson says It doesnt come overnight you have to build it PMP You can reach MIX at pmpeditor@ northcoastmedia net GL10 October 2016 Pest Management Professional mypmp net Fun Fact If Mike Masterson and Isotech sound familiar it could be the two seasons of Verminators Discovery Channel aired in 2008 and 2009 The TV series chronicled some of the horror accounts Isotech treated bringing professional pest management methods to consumers TV screens PhoTo IsoTeCh PesT ManageMenT Isotech Pest Management President Mike Masterson
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