Pest Management Professional, October 2016

Do for You The ACES program not only facilitates a more personalized customer service experience while giving us instant credibility it also helps my inside sales team close more sales The program is working really well for us The report card feedback we are getting is as good or even better than what we were getting doing Net Promoter calls So much so that we are using ACES exclusively for NPS Marc Dykstra ACES directly addresses the continued security concerns that most homeowners have Ultimately ACES qualifies us as the premier professional pest management company in our service area With ACES we are creating an instant bond with our customers Our team loves it and the customers appreciate knowing who is coming out to their home Stanford Phillips Adam Witt Kassandra Mills See what youve been missing status at 30 days This includes commercial accounts Put a structured program into place that begins the dunning process ASAP After 60 days the likelihood of collection dramatically decreases Consider putting a mandatory credit card on file billing system in place 9 You dont delegate People dont delegate because it takes a lot of up front effort By doing the work yourself however youre failing to make best use of your time Meaningfully involving other people in a project allows you to develop your employees skills and abilities This means that next time a similar project comes along you can delegate the task with confidence it will be done well with less involvement from you 10 You lie to Yourself When organizations stop growing leaders start blaming and telling themselves We dont really want to grow any more than this The reality is that you are the problem Outgrowing leadership is common and when it happens we should just admit it Quit lying to yourself about why your company isnt growing Look in the mirror and say This has outgrown my capabilities and leadership but Im going to hire someone who can help me grow If you keep blaming youll remain stuck 11 Youre not leading Growth and leadership go hand in hand Companies that grow have strong leaders at the helm If you run your company with an iron fist chances are your employees are efficient but not necessarily effective Leaders inspire their staff Companies with strong leadership have low employee and customer turnover Consequently they have greater growth and profitability 12 Youre not grasPing todaYs Market Todays consumers are multi generational and require an in depth understanding of their buying habits Yesteryears sales techniques once used across the board are ineffective on Gen Xers and Millennials If youre still using a 3 keys to successful delegation Sometimes its difficult to trust someone else with an important task But delegating duties to your employees can be critical to company growth Here are three steps to ensure success 1 Assign the right task to the right person 2 Provide clear and concise communication 3 Provide supervision more so in the beginning H G mypmp net Pest Management Professional October 2016 69