Pest Management Professional, September 2011
ADVERTORIAL Reports and Insights on the Go Ray and Tammy Johnson co owners of Johnson Pest Control a QualityPro certified company first became a customer with Service Pro net in 2005 Four years later the couple migrated to the companys browser based ServSuite program and continue to be happy with their choice Their support through the original conversion process was excellent and made a very difficult and time consuming process as comfortable as possible Tammy Johnson notes The efficiency in which we can schedule our technicians has improved greatly Also back end end result reporting makes it possible for us to analyze areas of the business that were impossible with our past software provider Service Pro nets reports are very detailed very forward thinking One of the couples favorite aspects of the program is its easy accessibility for its users anytime anywhere through a secure online system Its an important feature considering Rays current status as president of the National Pest Management Association and all the travel that comes along with the responsibility Another important benefit to the Johnsons is knowing that theyre never just another customer to Service Pro net Our own customers and employees always know they have access to Ray or me Tammy explains Its an important concept to us as we work with our vendors as well From Dick to Andy to Kim theyve always been good to work with even as their company has grown Tammy points out that Service Pro nets recent assignment of a company representative for unlimited technical support has only enhanced the relationship Working one on one like this he knows our business On the occasion that we might have a question or concern with the program we know that hes working on our behalf to get us the answers Were thrilled with it Tammy says she and Ray are also pleased with the imminent rollout of Service Pro nets iPad application Our sales staff currently uses iPad technology in the field every day and we are very excited about combining Service Pro nets software program with our iPads to allow our home inspectors the most current and up to date information we have on file for each of their scheduled estimates and proposals she adds We are sure this is going to be a winning combination that would not be possible without the continued effort on the part of Service Pro net to be a leader in our industry to provide their customers every opportunity to wow their customers At a Glance Johnson Pest Control Headquarters Sevierville Tenn Founded 1984 No of Employees 18 Commercial Residential mix 35 75 Service Pro net Partner since 2005
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