Pest Management Professional, September 2012

Editorial Staf Marty Whitford Editorial Director mwhitford@ northcoastmedia net 216 706 3766 Will Nepper Managing Editor wnepper@ northcoastmedia net 216 706 3775 Jerry Mix Editor at Large jnmix@ aol com 440 668 7810 Heather Gooch Web Editor Contributor hgooch@ northcoastmedia net 330 723 3539 Tracie Martinez Art Director tmartinez@ northcoastmedia net Production Circulation Rhonda Sande Manager Production Services rsande@ northcoastmedia net 216 978 9778 List Rental Antoinette Sanchez Perkins Sr Audience Development Manager asanchez perkins@ northcoastmedia net 216 706 3750 Fax 702 586 2790 Subscriptions Customer Service 847 763 4942 Reprints Permissions Wrights Media Nick Iademarco niademarco@ wrightsmedia com 281 419 5725 877 652 5295 Business Staf Marty Whitford Publisher mwhitford@ northcoastmedia net 216 706 3766 Michael Eager Senior Account Manager m eager@ northcoastmedia net 714 599 3141 Ric Abernethy National Accounts Manager rabernethy@ northcoastmedia net 216 706 3723 Kelli Velasquez Classifed Sales kvelasquez@ northcoastmedia net 216 706 3767 Pat Roberts VP of Sales proberts@ northcoastmedia net 216 706 3736 Ryan Bockmuller Marketing Manager rbockmuller@ northcoastmedia net 216 706 3772 Bethany Chambers Audience Content Manager bchambers@ northcoastmedia net 216 706 3771 Pest Management Professional 1360 East 9th Street Suite 1070 Cleveland OH 44114 800 669 1668 Fax 216 706 3712 www mypmp net mypmp@ northcoastmedia net Kevin Stoltman President CEO kstoltman@ northcoastmedia net 216 706 3740 Steve Galperin Vice President of Finance Operations sgalperin@ northcoastmedia net 216 706 3705 Pete Seltzer Vice President of Graphic Design Production pseltzer@ northcoastmedia net 216 706 3737 Printed in U S A PEST MANAGEMENT PROFESSIONAL ISSN 1939 9227 is published monthly by North Coast Media LLC 1360 East 9th Street Suite 1070 Cleveland OH 44114 Subscription rates One year 55 two years 76 U S and possessions one year 80 two years 139 Canada and Mexico and one year 120 two years 217 all other countries For air expedited service include an additional 75 per order annually Single copies prepaid only 7 U S and possessions 10 Canada and Mexico and 21 all other countries Back issues if available prepaid only 14 U S and possessions 20 Canada and Mexico and 30 all other countries Include 650 per order plus 2 per additional copy for U S postage and handling If shipping outside the U S include an additional 10 per order plus 3 per additional copy For current single copy back issues call 847 763 4942 Periodicals postage paid at Cleveland OH 44101 9603 and additional mailing offices POSTMASTER Please send address change to Pest Management Professional PO Box 2090 Skokie IL 60076 Printed in the U S A Copyright 2012 North Coast Media LLC All rights reserved No part of this publication may be reproduced or transmitted in any form by any means electronic or mechanical including by photocopy recording or information storage and retrieval without permission in writing from the publisher Authorization to photocopy items for internal or personal use or the internal or personal use of specific clients is granted by North Coast Media LLC for libraries and other users registered with the Copyright Clearance Center 222 Rosewood Drive Danvers MA 01923 phone 978 750 8400 fax 978 750 4470 Call for copying beyond that permitted by Sections 107 or 108 of the U S Copyright Law North Coast Media LLC provides certain customer contact data such as customers names addresses phone numbers and e mail addresses to third parties who wish to promote relevant products services and other opportunities which may be of interest to you If you do not want North Coast Media to make your contact information available to third parties for marketing purposes simply call 847 763 4942 between the hours of 8 30 a m and 5 p m CT and a customer service representative will assist you in removing your name from North Coast Medias lists Pest Management Professional does not verify any claims or other information appearing in any of the advertisements contained in the publication and cannot take any responsibility for any losses or other damages incurred by readers in reliance on such content Pest Management Professional welcomes unsolicited articles manuscripts photographs illustrations and other materials but cannot be held responsible for their safekeeping or return Corporate and Editorial Offices 1360 East 9th St Suite 1070 Cleveland OH 44114 2YHU HDUV RI FHOOHQFH LQ LUG DQG LOGOLIH RQWURO LUG DQJHU 6FUHDPHU 6LUHQ 6LQJOH DXQFKHU 6FUHDPHU 5RFNHW 3 LUG DUG DQQRQ 5RWRPDW YLDQ LVVXDGHU 6FDUH 0DQ ZZZ UHHGMRVHSK FRP www mypmp net Pest Management Professional September 2012 7