Pest Management Professional, September 2015

from data in certain cities Many of the reports are canned You just click and go For example a few years ago Ingram wanted to analyze the details of reports about complaints He was able to generate reports to see who keyed in the complaints in which ofces and who signed of on them He used that information to see what type of resolution the company could come up with to reduce the number of complaints and see whether there was a common complaint Another example is payroll reports Poulins pays its technicians by production doing the work and commission selling jobs The company used to track that type of payment manually Now the payroll department runs a report thats easier and cleaner than before For Witt ServSuite Mobile allows its technicians to create and enter feld reports quickly and easily which allows managers to know whether a site is satisfactory needs attention or needs immediate attention And as soon as a work order is processed customers receive a copy instantly so if action is required on their part they know that right away Its good proactive quality assurance Witt says Its a nice feature The valueadded information isnt buried in the reports which is especially helpful for managers who arent on site It keeps them in the loop about whats going on Additional benefts Witt also likes ServSuites print tomail function You just click a button to send the One of the many advantages of ServSuite is that it eliminates keystrokes which in turn reduces the likelihood of error Adam Witt information to mailing house he says about all the invoices and statements the staf had to manually send daily before The daily work processing collecting data in the feld entering it into the system and billing the customer is automated Its great Another aspect of Service Pro that Witt likes is that the company continues to strive to improve and update ServSuite and ServSuite Mobile based on customer feedback With ServSuite Mobile Witts technicians transitioned from handheld units which were clunky to iPhones which allow technicians to scan bar codes more quickly and efciently Although not using ServSuite Mobiles GPS function yet Witt says it looks promising and plans to use that function in the future which will integrate GPS data feet management and customer workorder information ServSuites advanced reporting feature allows Witts managers to create their own reporting schedule that can be emailed to the sales staf Through sales and accounts receivable information I can get business insights that allow me to keep my fnger on the pulse of business Witt says Witt also likes the fact that Service Pro is continually improving If you call them for help you get a response that day he says They let you know about your status Theyre very supportive You get the personal touch because theyre a family business And you dont have to pay extra for unlimited customer service Service Pros customer learning opportunities are appreciated too Last year was the frst year Ingram attended ServSuite University a customer conference There were great courses and I was able to meet the owner and his son he says Im going again this year and am taking some of my staf Its great to be able to meet other pest control company owners They have good entertainment and the training was excellent It was an amazing event www servicepro com Phone 614 874 4300 ADVERTORIAL There are so many reports you can generate and export into spreadsheets Don Ingram corporate controller vice president