Pest Management Professional, September 2018

2018 BED BUG MANAGEMENT SUPPLEMENT CONTINUED FROM PAGE BB5 on every bed bug job so they can lift mattresses and move furniture Plus it helps to have another pair of eyes during an inspection They create Bed Bug Action Plans for each customer and always recommend proactive procedures and tools as well as treatment and control options The company is known for having a quick customer response time Because my husband Frank and I are the owners and in control of our time we can offer service afterhours or on weekends if necessary Honess says Customers include local hotels and other hospitality organizations as well as apartment communities The company offers bed bug educational training and workshops for hotel staff and landlords and tenants in rental communities In the beginning we did not have thousands of dollars for advertising so we sent a lot of mailings to hotels and property management companies recalls Honess We offered free demonstrations with our bed bug detection beagles Now the companys website and Facebook page generate interest from prospective customers in the area Many of our customers say they prefer working with a local small business she says We always try to go the extra mile and give each new customer a little gift basket with a lot of goodies Folks seem to like that personal touch and I enjoy making the baskets Sandy and Frank Honess pose with Dolley and Dixie two of their bed bug detecting canines Bed bug management and bed bug detection canines have enabled Ladybug Pest Management to find its niche in the pest control market We believe bed bugs are here to stay Travel and immigration add to the surge Honess says Unless a silver bullet is developed we will be battling bed bugs until we retire and or sell our business Despite PMPs best efforts bed bugs will not be wiped out of existence any time soon Some archeologists believe bed bugs have been around for at least 3550 years Beating these little bloodsuckers will take time education cooperation and compassion PMP You can reach SOFRANEC at dsofranec@ northcoastmedia net or 216 706 3793 1 Keep up with recent technology and advances in bed bug control be it practical experience equipment or chemicals and educate the customer on bed bug biology Rosana Aure Owner Wilroe Pest Control Services Bacoor City Philippines 2 Do not start treatment until the customer leaves the property PMPs wear proper personal protective equipment for a reason Jerry Hoke Owner Operator Hoke Pest Control Portage Mich 3 Follow up to make sure the bed bug problem is solved David Hersh President Hersh Exterminating Service Hermitage Pa 4 Always keep the customer informed during each phase of treatment and never dismiss a customers concern Terri Williams Owner Exterm Inc Orlando Fla 5 Educate customers to help them avoid future problems with bed bugs John Byers Owner Warrior Pest Solutions Mount Pleasant Mich 6 Dont make promises you cant keep manage expectations John Long Owner Bug Free Pest Control Fort Wayne Ind 7 Avoid callbacks by taking a look at other areas that may be infested Darrell Seelinger Owner Oakland Pest Control Macomb Mich 8 Provide the customer with detailed preparation instructions Do not perform a treatment in a structure that has not been properly prepared Foster Brusca Account Manager Clark Pest Control Lodi Calif 9 Do not allow landlords superintendents or management company representatives to act as a go between for tenants and PMPs Ralph Citarella President Bayonne Exterminating Co Bayonne N J 10 Keep records including photos of the bed bug infestation and living conditions Dee McCauley Vice President Diamond State Pest Control Termite Co Camden Del 10 tipsfor tackling bed bugs PHOTO SANDY HONESS BB6 September 2018 Pest Management Professional mypmp net